How callers consent to MuniLine texts
Effective date: October 30, 2026
MuniLine texts are sent only when a caller asks for them during a phone call to a government office that uses MuniLine. Consent is given verbally on that call. This page shows how.
The consent exchange
Example call to Example County License Bureau:
- Caller
- What do I need to bring for a passport?
- Assistant
- There are 5 items. Number one, ... (abbreviated) ... Would you like me to text you that checklist?
- Caller
- Yes, please.
- Assistant
- I'll text it to the number ending in four, two, one, eight. Is that right?
- Caller
- Yes.
- Assistant
- Done. You'll get a text from MuniLine for Example County License Bureau. Reply STOP anytime to opt out.
What makes it consent
- The caller asks the question.
- The assistant offers to text.
- The caller says yes.
- The assistant reads back the last four digits and the caller confirms.
- Only then is one message sent.
If the caller says no or does not confirm, nothing is sent.
The time, number and confirmation are recorded with the call.
The message the caller receives
Example text
MuniLine for Example County License Bureau: Here is the passport checklist you asked for: 1) Form DS-11, unsigned 2) Proof of citizenship 3) Photo ID 4) One passport photo 5) Payment. Reply STOP to opt out, HELP for help. Msg & data rates may apply.
Opting out and help
- Reply STOP to stop all texts.
- Reply HELP or email support@muniline.ai for help.
- Message and data rates may apply.
See the SMS Terms and the Privacy Policy.