Your office's phone line, answered.
MuniLine answers routine calls for your DMV or counter office — hours, locations, what to bring, which services you offer — so your staff can stay with the people in front of them.
The problem
Most counter offices answer the phone with a long recording.
In our review of eight Twin Cities motor-vehicle office phone lines in October 2026:
84seconds
of recorded message, on average, before callers could do anything
4 of 8
never reached a person
2 of 8
sent callers to voicemail with no promise of a callback
0 of 8
offered to text anything
How it works
Four steps, in your office's own words.
- 1
Built from your office's information
Services you offer and don't, hours and holiday closures, what to bring, fees and payment, with your approval.
- 2
Callers get answers in plain conversation
Including lists read slowly and numbered, like what to bring for a passport.
- 3
Links and lists by text, on request
When a caller asks, MuniLine texts the link or checklist. Texts are sent only when the caller asks during the call.
- 4
A person when it matters
Callers who need staff can leave a callback number; your team sees it on the dashboard and marks it done.
What your office sees
A clear record of every call.
Every call, summarized
A dashboard of every call with a one-line summary.
What callers ask about
The topics callers ask about, and where callers drop off.
Human requests and texts sent
Callback requests for your team, and every text MuniLine sent.
Email updates
A per-call email and a weekly report.
Settings you control
Update services, hours and holiday closures yourself.
Built for public offices
Careful by design.
Caller numbers can be masked in reports.
MuniLine never asks callers for names or reasons.
Your office controls what MuniLine says.
No records lookups or transactions — MuniLine answers general questions only.
Pricing
Simple monthly pricing per office.
Talk to us for a quote.